maret88 is committed to protecting the personal data of every player who uses our platform. This Privacy Policy explains precisely what information we collect, why we collect it, how it is processed and stored, and the rights you hold over your own data. Please read this document carefully before registering or continuing to use the maret88 platform.
Name, date of birth, government ID
Email address, phone number
Deposit & withdrawal records, MYR transactions
Gaming activity, session history, bet records
IP address, device type, browser, cookies
Passport, MyKad, utility bills for verification
This Privacy Policy ("Policy") sets out the basis on which maret88 ("maret88", "we", "us", "our") collects, processes, stores, and shares personal data obtained from users ("User", "you", "your") of the maret88 website located at https://maret88.cam and all associated mobile, web, and application services (collectively, the "Platform").
maret88 operates an online casino and sports betting platform that serves registered players across Malaysia, including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond. As a platform handling financial transactions in Malaysian Ringgit (MYR) and collecting sensitive personal information to comply with Know Your Customer (KYC) obligations, we take our data protection responsibilities seriously.
This Policy is designed to be transparent, specific, and written in plain English so that you clearly understand what we do with your information. By registering for a maret88 account, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
The following definitions apply throughout this Privacy Policy:
Any information relating to an identified or identifiable natural person. This includes your name, email address, date of birth, payment details, device identifiers, and any other data that can directly or indirectly identify you.
Any operation performed on Personal Data, including collection, recording, organisation, storage, adaptation, retrieval, consultation, use, disclosure, erasure, or destruction — whether automated or manual.
maret88, being the entity that determines the purposes and means of processing your Personal Data.
Any third-party service provider that processes Personal Data on behalf of maret88, including but not limited to payment processors, KYC verification providers, and cloud infrastructure services.
Small data files placed on your device by the Platform for the purposes of session management, preference storage, analytics, and fraud detection.
The regulatory and internal compliance process by which maret88 verifies the identity, age, and source of funds of registered users prior to permitting withdrawals or full account access.
maret88 collects several categories of personal data, each for specific and clearly defined purposes. The categories of data we collect are set out in the table below:
| Data Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID (MyKad, passport) | KYC verification, age confirmation (21+), fraud prevention |
| Contact Data | Email address, mobile phone number | Account communication, support, transaction notifications |
| Financial Data | Deposit and withdrawal records, transaction amounts in MYR, payment method identifiers (e.g., last 4 digits of bank account, e-wallet account reference) | Payment processing, AML compliance, withdrawal verification |
| Gaming & Betting Data | Bet history, game session logs, win/loss records, sports betting selections | Responsible gambling monitoring, bonus eligibility, dispute resolution |
| Technical Data | IP address, device type and OS, browser version, session timestamps login history | Security, fraud detection, geolocation compliance |
| KYC Documents | Scanned or photographed copies of identity documents, proof of address (utility bills, bank statements), selfie verification | Regulatory KYC/AML compliance, withdrawal authorisation |
| Communication Data | Live chat transcripts, support email exchanges, complaint records | Support quality, dispute resolution, regulatory audit trail |
maret88 collects personal data through the following channels and methods:
maret88 processes your personal data only where a lawful basis exists for doing so. The legal bases on which we rely are as follows:
Processing required to deliver the services you have contracted for — including account registration, transaction processing, bonus crediting, and customer support. Without this processing, maret88 cannot provide you with the Platform's core services.
Processing required to comply with anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, licensing conditions, and any applicable law or regulatory directive. This includes the retention of transaction records and identity verification documentation for the periods required by applicable regulation.
Processing carried out to pursue maret88's legitimate business interests, including fraud detection, platform security, responsible gambling monitoring, and the improvement of our products and services — provided such interests are not overridden by your fundamental rights and freedoms.
Where we process personal data for marketing communications, personalised promotional offers, or non-essential analytics, we rely on your express consent. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team.
maret88 uses the personal data it collects for the following specific purposes:
maret88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your personal data only in the following circumstances and only to the extent strictly necessary:
Data shared with payment processors — including FPX-participating Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong Bank), DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency network providers — solely to facilitate your deposit and withdrawal transactions. These providers are bound by their own data protection obligations.
Identity document data and selfie images are shared with our contracted KYC verification partners to validate your identity and age. These partners are contractually prohibited from using your data for any purpose beyond the verification service.
Certain transaction and identity data may be shared with third-party fraud prevention and AML screening tools to detect suspicious activity and comply with regulatory obligations. Access is strictly limited to what is necessary for these functions.
maret88 may be required by law, court order, or regulatory directive to disclose personal data to competent authorities. We will comply with such requirements to the extent mandated by applicable law and will, where legally permitted to do so, notify you of such disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or part of maret88's business, personal data held by maret88 may be transferred to the acquiring entity as part of the transaction. Users will be notified of any such transfer that materially affects the processing of their personal data.
maret88 uses cookies and similar tracking technologies on the Platform for the purposes described in the table below. By continuing to use the Platform after being presented with our cookie notice, you consent to the use of cookies as described in this section.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security token validation. Required for the Platform to function and cannot be disabled. | Session / up to 24 hours |
| Functional | Remembering your language preferences, game display settings, and responsible gambling tool configurations. | Up to 12 months |
| Analytics | Aggregated, anonymised data on how users navigate the Platform, which features are used most, and session duration. Used to improve the Platform. | Up to 24 months |
| Fraud Detection | Device fingerprinting and behaviour-based signals used to identify and prevent fraudulent activity, bonus abuse, and multi-accounting. | Up to 12 months |
You may configure your browser to block or delete cookies. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions. Functional and analytics cookies can be disabled without affecting core functionality.
maret88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply as general guide:
Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Where anonymisation is not technically feasible, data will be held in a restricted and encrypted state until secure deletion is possible.
maret88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes:
Notwithstanding the above, no data transmission over the internet or electronic storage system can be guaranteed to100% secure. While maret88 takes all reasonable measures to protect your data, you acknowledge that you transmit data to the Platform at your own risk. You are responsible for maintaining the security of your own account credentials. If you suspect any unauthorised access to your account, contact our Live Chat support immediately.
As a user of the maret88 platform, you hold the following rights with respect to your personal data. maret88 will respond to valid requests within 30 calendar days of receipt, or such shorter period as may be required by applicable law:
Request a copy of the personal data maret88 holds about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete personal data held about you. You may update basic account details via your account settings.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overiding legal retention obligations.
Request that we limit the processing of your data in certain circumstances, such as when you contest the accuracy of the data or object to processing based on legitimate interests.
Receive a copy of the personal data you provided to maret88 in a structured, machine-readable format, where technically feasible and where processing is based on your consent.
Object to processing based on legitimate interests at any time, including for direct marketing purposes, which maret88 must honour without further justification required.
Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Unsubscribe from marketing communications at any time via the unsubscribe link in any email, or by contacting Live Chat support to update your preferences.
To exercise any of the above rights, please contact the maret88 Data Support Team via the Live Chat function on the Platform or by email. We may require you to verify your identity before processing certain requests to ensure that personal data is not disclosed to unauthorised parties.
The maret88 platform is strictly intended for individuals aged21 years and above. maret88 does not knowingly collect, process, or retain personal data from persons under the age of 21. Age verification is a mandatory component of the KYC process, and accounts where the holder is found to be below the minimum age will be immediately closed with all data handled in accordance with applicable law.
If maret88 becomes aware that personal data has been collected from a person under 21 years of age without appropriate parental or guardian consent where required, we will take immediate steps to delete that information from our systems. If you are a parent or guardian and believe that your child may have registered on our Platform, please contact us immediately via Live Chat or email so that we can investigate and take appropriate action.
The maret88 Platform may contain references to payment service providers, game content delivery services, and operational support tools provided by third parties. maret88 does not control the privacy practices of these external service providers and is not responsible for the content of their privacy notices or the manner in which they process personal data independently of maret88.
Where third parties act as Data Processors on behalf of maret88 (i.e., processing data under our instruction), they are bound by data processing agreements that require them to maintain appropriate security standards and process data only for the purposes specified by maret88. Where third parties act as independent Data Controllers — as is the case with payment processors such as banks and e-wallet providers — their own privacy policies govern the processing of your data in connection with those services.
maret88 recommends that you review the privacy policies of any third-party services you interact with in connection with your use of the Platform, including but not limited to Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Bank.
maret88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, regulatory requirements, or the operational structure of the Platform. Where changes are material — meaning they meaningfully affect how we collect, use, or share your personal data — maret88 will notify registered users via email to the address on file or via a prominent notice on the Platform.
The effective date of the current version of this Policy is displayed at the top of this page. We recommend that you review this page periodically. Your continued use of the maret88 Platform following notification of any changes constitutes your acceptance of the revised Privacy Policy.
If you object to any changes made to this Policy, you may request account closure by contacting our Live Chat support team and we will process your request in accordance with the account closure provisions in our Terms and Conditions.
For any questions, requests, or concerns relating to this Privacy Policy or the processing of your personal data by maret88, please contact us through the following channels:
Available 24 hours a day, 7 days a week. The fastest way to raise data access requests, consent withdrawal, or marketing opt-outs. Accessible via the Live Chat widget on the maret88 Platform.
For formal written data access requests, erasure requests, portability requests, or complaints: support@maret88.cam. Please include "Privacy Request" in the subject line. Responses will be provided within 30 calendar days.
maret88 serves registered players across Malaysia including Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, Johor Bahru, and all other regions. All data-related communications are handled in English.
Six concrete commitments that govern how maret88 handles your personal data every single day.
Every piece of data exchanged between your device and maret88 is encrypted in transit using industry-standard TLS/SSL protocols. Your login credentials, financial data, and KYC documents are always transmitted securely.
maret88 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes — full stop. Data sharing is strictly limited to operational necessity and legal obligation.
Identity verification via MyKad or passport protects both you and the platform. It prevents third parties from operating accounts in your name and ensures that winings are only paid out to the verified account holder.
You hold eight distinct rights over your personal data under this Policy — including access, correction, erasure, portability, and the right to withdraw consent for marketing at any time. Exercise right via Live Chat or email.
maret88 retains data only for as long as necessary. Account and KYC records are held for 5 years post-closure per AML requirements; all other data is deleted or anonymised once the stated retention period expires.
In the unlikely event of a data breach affecting your rights and freedoms, maret88 commits to notifying affected users promptly and transparently, detailing what happened, what data was involved, and what steps have been taken.
Our support team is available24/7 to assist with data access requests, consent management, or any other privacy-related enquiry — in plain English, no legal jargon.
For players aged 21 and above only. maret88 promotes responsible gambling.