At maret88, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress, financial harm, or personal hardship. This page explains our commitment to responsible gambling, the tools we provide to every registered Malaysian player, and how to seek help if you or someone you know needs support.
Min. 6 months to permanent
Daily, weekly, monthly caps
Set max loss per period
Custom play reminders
Net result notifications
Live Chat, always available
For the vast majority of players on maret88, gambling is exactly what it is meant to be: an entertaining pastime enjoyed responsibly alongside EPL weekend matches, live casino sessions, or a casual Friday night spin. Placing a mix parlay on Liga Super Malaysia or trying your hand at a live baccarat table is harmless recreation — provided it stays within your means and remains one activity among many in your life.
Problem gambling — sometimes called gambling disorder — is a pattern of behaviour where an individual loses the ability to manage their gambling activity effectively. It is not defined by how much money someone spends, but by the loss of control and the negative impact on that person's financial, personal, and mental wellbeing. Research suggests that roughly 1–3% of regular gamblers develop problematic patterns, meaning the overwhelming majority of maret88 players will never face these issues. However, 1–3% still represents real people — and maret88 takes that responsibility seriously.
Problem gambling can affect anyone, regardless of age, income, or experience level. It often develops gradually, which is why early awareness and the right tools matter. maret88 has integrated responsible gambling features directly into the platform so that every player — from someone in Petaling Jaya placing their first bet to a long-standing VIP member in Johor Bahru — has access to the same protective tools.
The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these patterns in yourself or someone close to you, we encourage you to reach out for support — without judgement.
Answering yes to two or more of the above does not mean you are beyond help. It means now is the right time to use the tools below or speak to a support professional.
Every maret88 account comes with a full suite of responsible gambling controls built in — available instantly via your account settings or by contacting Live Chat 24/7.
Self-exclusion allows you to voluntarily ban yourself from the maret88 platform for a period of your choosing — from a minimum of 6 months up to permanent exclusion. Once activated, your account is immediately blocked and all marketing communications are stopped. Self-exclusion cannot be reversed before the end of the chosen period. To activate, contact our Live Chat team — no questions asked. Permanent self-exclusion is irrevocable.
Set a cap on how much you can deposit into your maret88 account per day, per week, or per month — in Malaysian Ringgit (MYR). Deposit limits take effect immediately when reduced. Increases to limits are subject to a mandatory 24-hour cooling-off period before activation, giving you time to reconsider. Access this tool under Account Settings or request it via Live Chat.
A loss limit lets you set the maximum amount you are willing to lose over a defined period — daily, weekly, or monthly. Once your loss limit is reached, your account will be automatically paused for the remainder of that period. Like deposit limits, reductions apply instantly while increases require a cooling-off period. This tool is especially useful for managing sports betting exposure during high-volume match weeks.
Configure your account to automatically end your gaming session after a set period — for example, 1 hour, 2 hours, or any custom duration you choose. When your session limit is reached, the platform will log you out and display a summary of your session's activity. This is a practical tool for players who find extended sessions difficult to self-manage, particularly during late-night live casino or live sports betting sessions.
Reality check notifications appear on-screen at regular intervals during active gaming sessions, displaying your net win/loss position, total time played, and the date and time. These periodic prompts are designed to interrupt the flow of play and give you a clear picture of your current position — helping you make a conscious, informed decision about whether to continue or stop.
Not ready for full self-exclusion but feel like you need some distance from the platform? The Take a Break feature lets you temporarily suspend your account for a short period — 24 hours, 48 hours, 1 week, or 1 month. During this time, you cannot log in, place bets, or receive marketing materials. The break activates immediately upon request via Live Chat and cannot be reversed early.
The following questions are adapted from internationally recognised problem gambling screening tools. Answer them honestly — this is for your benefit only, and your responses are not recorded or shared with maret88. If you answer yes to three or more, please consider using one of our responsible gambling tools or reaching out to a support service.
Have you ever spent more time or money gambling than you originally intended?
Have you felt the need to gamble with increasingly larger amounts to get the same sense of excitement?
Have you ever tried to stop gambling but found yourself unable to?
Have you used gambling as a way to escape from problems, pressure, or negative feelings?
After losing, have you felt a strong urge to return as soon as possible to win back your money?
Have you ever lied to family members, friends, or an employer about the extent of your gambling?
Has gambling caused serious problems in your relationships, work, or financial situation?
maret88 operates a zero-tolerance policy toward underage gambling. We are legally and ethically committed to ensuring that no person under the age of 21 can register, deposit, or engage in any gambling activity on our platform.
Age verification is mandatory for all accounts before withdrawals are processed. We verify age using government-issued identity documents — including the Malaysian MyKad, passport, and other accepted international identification. Accounts where the holder is found to be under 21 are immediately closed, all balances are forfeited, and the matter may be referred to the relevant regulatory body.
If you are a parent or guardian in Kuala Lumpur, Penang, Shah Alam, or anywhere else in Malaysia and are concerned about your child's potential access to online gambling platforms, we recommend using the parental control features available on iOS, Android, and major internet routers to block access to gambling-related content.
If you or someone you care about is struggling with problem gambling, please reach out. Help is available, confidential, and free. The following organisations provide support services relevant to players in Malaysia and internationally.
A national social helpline operated by the Ministry of Women, Family and Community Development, Malaysia. Talian Kasih provides counselling and support referrals for a range of social problems including problem gambling. Calls are free, confidential, and available in English and Bahasa Malaysia. Available 24 hours a day.
Befrienders provides emotional support to those experiencing distress, despair, or suicidal thoughts — including those caused by financial pressure related to problem gambling. Befrienders centres operate in Kuala Lumpur, Penang, and other major Malaysian cities, offering confidential listening support around the clock.
GamCare is one of the world's leading providers of information, advice, support, and free counselling for the treatment of problem gambling. Their National Gambling Helpline and online chat service are accessible internationally and offer structured support programmes, self-help resources, and one-to-one counselling sessions — all free of charge.
Gamblers Anonymous (GA) is a fellowship of individuals who have faced problem gambling and support each other in recovery using a proven 12-step programme. GA has meetings in Malaysia and internationally, with additional online meeting options for players who prefer privacy. No formal registration is required to attend.
The Gordon Moody Association provides specialist residential treatment programmes and recovery services for people with severe gambling problems. Their services are available internationally and include online counselling options particularly suited for individuals in Southeast Asia who need intensive structured support.
Our dedicated responsible gambling support team is available via Live Chat 24 hours a day, 7 days a week. They can activate self-exclusion, set limits, provide account cooling-off, and point you toward professional resources — all without judgement and in full confidence. Simply open Live Chat and mention that you need responsible gambling assistance.
Seeking help for a gambling problem takes real courage. Every organisation listed above offers confidential, non-judgmental support. Whether you are in Kuala Lumpur, Johor Bahru, Penang, or anywhere else in Malaysia, support is a phone call or web session away. maret88 will always co-operate with referrals to support organisations and will never penalise a player for seeking help.
Responsible gambling is not a checkbox at maret88 — it is embedded in how we build the platform, train our team, and make business decisions.
Our system monitors for patterns associated with problem gambling — such as rapid loss chasing, dramatically increasing session lengths, or unusual deposit frequency — and flags accounts for review by our responsible gambling team.
Players who have set deposit limits, activated cooling-off periods, or been flagged for potential at-risk behaviour are removed from promotional marketing lists immediately. We do not send bonus offers to players who have indicated they are managing their gambling.
Every member of the maret88 customer support team receives responsible gambling training and is equipped to identify potential problem gambling behaviour in player interactions, respond appropriately, and facilitate access to support tools or external resources.
maret88 promotes gambling within financial means. We encourage all players to treat gambling as a discretionary entertainment expense — comparable to dining out in Bangsar or attending a live football match — and never to bet funds needed for essential living costs.
All games on maret88 display their RTP (Return to Player) percentages, the nature of the random number generation used, and where relevant, the statistical house edge. We believe informed players make better decisions — and better decisions lead to more enjoyable experiences.
maret88 regularly reviews its responsible gambling programme against international best practices, including guidelines from GamCare, the Responsible Gambling Council, and other leading organisations. We update our tools and policies accordingly — not just to meet compliance requirements, but because it is the right way to run a gaming platform.
maret88 is here to provide an enjoyable, safe gaming experience for Malaysian players aged 21 and above. Set your limits, play within your means, and reach out whenever you need support.
For players aged 21 and above only. If gambling is affecting your life, please use the tools on this page or call Talian Kasih 15999.